Terms of Use

This policy applies to VIP packages bought directly on this website for Peppermint Hippo Las Vegas, 1531 Las Vegas Blvd S, Las Vegas, NV 89104. The guarantee is given by PHLV LLC. Your confirmation email includes the version of this policy that applies to your booking. The short version - Change your date, or cancel for a full refund, until 24 hours before your visit starts (Pacific Time). - We refund in full if we cancel the night, materially change what's included, or refuse you entry for a reason on our side. - We do not refund if you are refused entry because you don't have a valid government-issued photo ID or are under 21, are visibly intoxicated, act in an unsafe or disruptive way, don't meet our posted dress code, or are on our banned list. - If you are refused for dress code, we hold your package for 60 minutes so you can change, or move it to another night within 30 days. - After the deadline, and for no-shows, there is no refund and no date change, except under the promises above. 1. Key terms - Arrival date: the date you choose at checkout. Each package is tied to that arrival date on the booking. - Deadline: 24 hours before the visit start on your booking, in Pacific Time (Las Vegas local time, standard or daylight). For example, a visit at 9:00 PM PT on Saturday, October 10 can be cancelled for a full refund until 9:00 PM PT on Friday, October 9. Your confirmation email and your change-or-cancel link show your exact deadline. - Full refund: everything you paid us for the booking: the package price, the 20% service charge and any Live Entertainment Tax and sales tax. - Your party: the person who booked and the guests on the booking, up to the package's guest maximum. - Lead guest: the person named at checkout. The door checks that person's photo ID and the booking code. Before check-in, the booking can be handed to another guest who is already named on the same booking. The door then checks the current lead. 2. Change your date (until the deadline) - Use the link in your confirmation email. You'll need your booking code and email address. - You can move to any night we are selling the same package online, if it is available. There is no charge for changing. - If the package price on your new night is different, we charge or refund the difference, along with the matching service charge and tax. - Your new booking keeps this whole policy, with a new deadline 24 hours before the new visit start. You can change more than once. - Packages sold only for a posted event can only move to another posted event where that package is sold. 3. Cancel for a full refund (until the deadline) - Use the link in your confirmation email. Your booking code stops working once you cancel. - If you book inside 24 hours of the visit start, this option isn't available. Checkout tells you before you pay. Sections 5, 6 and 7 still apply. 4. After the deadline, no-shows and late arrivals - If you cancel after the deadline or don't come, there is no refund and no date change. - If your package card shows an arrival condition (for example "arrive before 11 PM") and you arrive after it, we treat that as a no-show for the package. - The package price stays the same if fewer guests come. We don't refund guests who don't show up. 5. If we cancel the night: full refund - If we close or cancel your arrival night for any reason, you get a full refund. That includes reasons outside our control, such as weather, a power or equipment failure, an emergency, or an order from the fire marshal or another government authority. - If we have to close early after you arrive, that also counts as cancelling the night, and you get a full refund. - We will email you and refund you automatically. You don't need to ask. If you would rather move to another night, reply to our email or use your link. 6. If we materially change what's included: full refund - A material change means we remove an included item; reduce a stated amount (for example fewer bottles, a smaller beverage credit or a lower guest maximum); move you to a lower tier of bottle or seating; or change your date or arrival time without your agreement. - These are not material changes: swapping an item for one of the same or a higher tier (for example a different premium bottle); a different table or section with the same type of seating; or changes to the music, DJ or entertainer lineup. - If we know about a material change in advance, we'll tell you. You can then cancel for a full refund, even after the deadline, or keep the changed booking. - If a material change happens on the night, tell a manager before you use the package. You can leave with a full refund or stay with the changed package. If an included item isn't provided, tell a manager before you leave so we can fix it. If we can't provide that item, or one of the same or a higher tier, that night, you get a full refund. If you couldn't reach a manager that night, contact us within 7 days. 7. If we refuse you entry - Reasons on our side: full refund. Examples are being at capacity, overbooking, a private event, or a mistake on our end. Any refusal that isn't one of the exceptions below counts as a reason on our side. - Exceptions: no refund. We don't refund a guest who is refused entry because the guest: 1. doesn't have a valid, unexpired government-issued photo ID, has an ID that appears altered or doesn't belong to them, or is under 21; 2. is visibly intoxicated; 3. acts in a violent, threatening, harassing, unsafe or disruptive way at the door or in line, or refuses our standard security check; or 4. has been banned from Peppermint Hippo Las Vegas; or 5. doesn't meet our posted dress code: motorcycle club colors or patches, a plain white T-shirt, sweatpants or gym wear, or camera or smart glasses (such as Meta glasses). Camera or smart glasses can be checked at the door instead. - Dress code: the dress code is the one posted on our website and shown at checkout, where you confirm you've read it. We don't add other dress rules at the door. If you are refused for dress code, we hold your package for 60 minutes from the refusal so you can change and come back. Or, if you ask, we move the booking to another night within 30 days of your arrival date where the same package is on sale, at no charge. If you don't come back within the 60 minutes and don't ask to move it that night, there is no refund. We record which rule applied. - There is no other exception. We don't refuse refunds on general "management discretion"; a refusal for any reason not listed above is a reason on our side. - Some guests refused for a reason on our side: your party can choose. You can leave before using the package and get a full refund, or stay and get back a per-guest share for each guest we turned away. A per-guest share is the total you paid divided by the party size on your booking (or by the package's guest maximum if no party size was given). - Some guests refused for an exception: the rest of your party keeps the package. There is no refund for the guest who was refused. If the lead guest is refused, another guest already named on the booking can be made the lead. The door then checks that person's photo ID and the booking code. - Everyone refused for an exception: no refund and no date change. - We don't make exceptions on age, ID or intoxication. We can't admit or serve guests the law doesn't allow us to, and no refund decision will change that. - We record the reason for every refusal. If you think we got it wrong, contact us within 7 days. If we can't show that the refusal was for one of the exceptions above, we will refund you as if it were a reason on our side. 8. Beverage credits and included items - A beverage credit has no cash value. It expires at the end of your visit on the arrival date. We don't refund or carry over unused credit. A 20% service charge and tax apply as stated on the package. - Included items (seating, bottles, drinks, merchandise and front-of-line access) are for your arrival date only and have no cash value. Unused items are not refunded separately. - If you get a full refund under this policy, the whole package is cancelled, including any beverage credit. 9. How refunds are paid - Refunds go back to your original payment method. If we can't do that (for example because your card was closed), we'll refund you another way and tell you how. - We start your refund within 2 business days. Your bank or card issuer usually posts it within 5 to 10 business days. If we cancel the night, we start refunds automatically. Every refund will be issued within 30 days. - A full refund includes the package price, the 20% service charge and all taxes. We don't charge anything to change or cancel before the deadline. We can't refund charges your own bank adds, such as foreign-transaction or currency-conversion charges, and the amount you see may differ because of exchange rates. - If your payment was authorized but not yet collected, cancelling releases the hold instead of issuing a refund. 10. Questions and card disputes - To make a claim, call us at 702-473-9977 with your booking code. Please contact us first; we can usually fix things faster than a card dispute can. - You keep all your rights with your bank or card issuer. If you get your money back through a dispute, we won't also refund you. 11. Other terms - This is the only guarantee offered on VIP packages. Nothing in this policy limits any rights you have under Nevada or federal law. - We may update this policy for future bookings. An update won't apply to a booking you've already made unless it is better for you. - 21+ with valid photo ID required.